We work on the basis that if we don’t have an item in stock, we will order it direct from the UK suppliers & distributors. We keep a limited range of products in store. If unfortunately we cannot get the product that you have ordered, we will contact you as soon as possible to offer you an alternative option. Our policy is to contact you by email with the options available to you or to arrange a refund. Should we receive no response from you the customer within 48 hours of contact, we will issue a full refund. Any international orders will be immediately refunded.
We aim to process all items within 5 working days of your payment clearing.
Unfortunately, delivery times cannot be 100% guaranteed – Please allow up to 28 days for delivery.
If your items have not arrived in this time, then please contact us via email at firstname.lastname@example.org
If there is to be a delay with your order that we are aware of (occasionally items do go out of stock) we shall endeavour to contact you as soon as possible.
A refund will be offered if:
The alternative options are not suitable or no alternative can be found.
We do not ship internationally.